Helpdesk Engineers

INET Computer Solutions based in Mullingar

Seek 2 Helpdesk Engineers - Assume full ownership and responsibility of all allocated support tickets ensuring they are dealt with promptly & professionally & satisfactorily concluded

• Ensure strict adherence to SLA's when dealing with customer tickets/calls

• Installing, configuring and troubleshooting of software and hardware.

• Highlight any issues using our MSP platform on customer sites raising a service ticket and escalate using the correct escalation procedures.

• Develop and maintain an in-depth technical knowledge of INET products, services and solutions

• Perform routine day to day system security checks and backups and produce status reports

• Work closely within the Team to ensure that the highest quality of technical support and consultancy is delivered to the customer at all times

• Work with other technical staff to ensure connectivity and compatibility between systems

• Document relevant technical information on INET portal and Help Desk CRM application (Autotask) including site schematics, system problems, problem resolution and knowledge base content

• Record and maintain hardware and software inventories, site and/or server licensing and user access and security

• May be required to provide technical training to customers - systems administration and end user

• Maintain confidentiality with regards to the information being processed, stored or accessed.

• Monitor Remote Managed Service Application

• Other ad hoc duties as required

Qualifications & experience needed:

Experience / Education:

• Relevant qualification and min 3+ years’ experience

• Appropriate level of competence in documented technical skills

• Industry standard accreditations desired – Microsoft MCSE/MCSA,MCP, A+, Network+ Cisco / - CCNA CCNP

• Attractive package for the right person.

Knowledge Of:

• Microsoft Operating Systems

• Microsoft Applications

Knowledge Of:

• Microsoft Operating Systems

• Microsoft Applications

• Anti-Virus/spyware/malware applications

• Networking – TCP/IP – Switching – Firewalling, VPN etc

• Industry Standard Troubleshooting Procedures

• Good knowledge of hardware & associated technologies: Servers, desktop, laptop, tablets and printers, Operating systems – Microsoft Server 2008, 2012, Active Directory and various business applications

• Ability to understand Microsoft Office 365

• Microsoft Azure knowledge preferred but not essential as training will be given.

Essential:

• Strong proactive customer service & interpersonal skills

• The ability to prioritise & manage time effectively

• Must have the ability to work independently or as part of a team

• Good troubleshooting and analytical skills

• Previous technical support experience and speak fluent English

To apply please forward your CV to: accounts@inetcs.ie