Helpdesk Engineers
INET Computer Solutions based in Mullingar
Seek 2 Helpdesk Engineers - Assume full ownership and responsibility of all allocated support tickets ensuring they are dealt with promptly & professionally & satisfactorily concluded
Ensure strict adherence to SLA's when dealing with customer tickets/calls
Installing, configuring and troubleshooting of software and hardware.
Highlight any issues using our MSP platform on customer sites raising a service ticket and escalate using the correct escalation procedures.
Develop and maintain an in-depth technical knowledge of INET products, services and solutions
Perform routine day to day system security checks and backups and produce status reports
Work closely within the Team to ensure that the highest quality of technical support and consultancy is delivered to the customer at all times
Work with other technical staff to ensure connectivity and compatibility between systems
Document relevant technical information on INET portal and Help Desk CRM application (Autotask) including site schematics, system problems, problem resolution and knowledge base content
Record and maintain hardware and software inventories, site and/or server licensing and user access and security
May be required to provide technical training to customers - systems administration and end user
Maintain confidentiality with regards to the information being processed, stored or accessed.
Monitor Remote Managed Service Application
Other ad hoc duties as required
Qualifications & experience needed:
Experience / Education:
Relevant qualification and min 3+ years’ experience
Appropriate level of competence in documented technical skills
Industry standard accreditations desired – Microsoft MCSE/MCSA,MCP, A+, Network+ Cisco / - CCNA CCNP
Attractive package for the right person.
Knowledge Of:
Microsoft Operating Systems
Microsoft Applications
Knowledge Of:
Microsoft Operating Systems
Microsoft Applications
Anti-Virus/spyware/malware applications
Networking – TCP/IP – Switching – Firewalling, VPN etc
Industry Standard Troubleshooting Procedures
Good knowledge of hardware & associated technologies: Servers, desktop, laptop, tablets and printers, Operating systems – Microsoft Server 2008, 2012, Active Directory and various business applications
Ability to understand Microsoft Office 365
Microsoft Azure knowledge preferred but not essential as training will be given.
Essential:
Strong proactive customer service & interpersonal skills
The ability to prioritise & manage time effectively
Must have the ability to work independently or as part of a team
Good troubleshooting and analytical skills
Previous technical support experience and speak fluent English
To apply please forward your CV to: accounts@inetcs.ie