Accommodation Assistant
Overall Job Purpose:
Responsible for the cleaning and maintaining of guest bedrooms and public areas of the Midleton Park Hotel to the highest standards including Bathrooms Stores and Corridors. Communicate with guests ensuring that their needs are met, and any requests are carried out.
Role Specific Duties:
To arrive for work on time and in proper uniform and name badge.
To ensure a high standard of personal hygiene and grooming.
To clock in/out adhering to the Company Clocking Policy.
To always deliver exceptional friendly service, to every guest, in line with the Talbot Collection ‘Empower Your Excellence’ customer service program.
To adhere to all Fire, Safety and Hygiene regulations and to comply with the Health and Safety at work act 2005 as detailed in your staff handbook.
To familiarise and adhere to Company Policies and procedures as outlined in your staff handbook.
To familiarise yourself and to carry out duties laid out in the departmental SOPs.
To ensure that necessary steps are taken to safeguard Company money, goods and assets.
To deal with customer complaints in an efficient and professional manner and to notify Management of these.
To Clean all bedrooms either departures or stayovers in accordance with the hotel training manuals and SOPs.
To handle all guest property with respect and due care and to report/record any items left behind.
To ensure all work belongings, (i.e. Trolleys) are kept clean and tidy and are fully stocked, and all storage areas are kept like-wise as per SOPs.
To ensure all public areas are kept clean and tidy, ensuring all trollies, equipment wires, linen bags, etc., are kept tidy and maintained in a safe manner in accordance with the hotel health and safety guidelines as per SOP’s.
To be fully aware of the standards in relation to quality of towels, bathroom supplies, and room layout as per SOP’s.
To always follow key security procedures and report any breaches of Security immediately.
Have a comprehensive knowledge of the appropriate use of various cleaning materials and detergents and equipment.
Health & Safety:
Ensure high standards of health and safety are always maintained.
Ensure the storage areas are kept in a clean, tidy and safe condition.
Ensure any faults or problems with equipment are reported to Management.
To take a proactive involvement in Health and Safety, ensuring to report and where possible act on incidents, accidents or damage in the Hotel. Proactively bring any suggestions or ideas to management’s attention.
Work in a way that minimises risks to the health and safety and security of self and others.
Personal Development:
Ensure personal mandatory training is up to date.
With the help of others, review own work against the requirements for the role and identifies any development areas.
To be present and punctual for all in-house/external training programs as requested.
Additional Duties:
To always establish and maintain a good working relationship with other members of staff and Management.
To be professional, respectful, polite, friendly, and unfailingly helpful in all your dealings with guests and colleagues alike, recognising that you are always an ‘ambassador’ of the Talbot Collection.
To always act with honesty and integrity.
To work as part of the broader team, assisting and supporting your colleagues and management when necessary, acknowledging that each department is interdependent on the other and the importance of teamwork.
To have total product knowledge of all the property’s services and facilities, and total awareness of the product offering of the Talbot Collection as a whole.
To carefully read and adhere to company policies and procedures as outlined in the staff handbook.
To be proactive in maintaining energy efficiency in the property particularly in terms of electricity, water and waste. Proactively bring any suggestions or ideas to management’s attention.
Any other sundry task not mentioned but within the scope of the job.
What do we offer:
Complimentary Leisure Club Membership.
Discounted Accommodation Rates.
Life Insurance.
Employee Counselling Line.
Bike to Work Scheme.
Pension Scheme.
Christmas Savings Scheme.
Free parking and bus stop at front door.
To apply, please email your CV to kmyers@talbotstillorgan.com