Front Office Receptionist
The Front Office Receptionist maintains the smooth and efficient running of Reception ensuring that all guests both on the phone and in person are treated to a 4 Star service in line with the company’s “Empower Your Excellence” customer service programme. To actively promote all aspects of the Oriel House Hotel. To communicate with guests and clients and ensure that all requirements and requests are carried out to Company standards.
Main Duties include :
• To ensure smooth operation of the shift, ensuring all company standards are met.
• Responsible for the correct handling and charging of all daily business accounts.
• To have total product knowledge of all the Hotel services and facilities.
• To action all enquiries, taken by telephone or in person, promptly and maintain a high standard of customer service whilst doing so.
• To answer the switchboard in a warm and friendly manner and to take messages when required.
• To liaise with housekeeping with reference to the allocation of rooms.
• To ensure that all floats are maintained to the appropriate levels.
• To make reservations when required and to maximise room revenue at peak times and offer best rates possible at low times and up-sell where possible.
• To carry out our customer relations policy ensuring that we maintain 4 Star standards at all times.
The ideal candidate will have previous experience preferably gained within a hotel environment and possess excellent communication and organizational skills with the ability to work on your own initiative. Proficient computer skills are required. Knowledge of Hotsoft Reservations System would be an advantage.
Some of the Benefits:
• Contributory company pension scheme (12 months service requirement).
• Company Life Insurance Scheme.
• Free parking.
• Complimentary Leisure Club Membership.
• Friends and Family Rates.
***Oriel House Hotel, part of the Talbot Collection is an equal opportunities employer***
To apply, please email your CV to kmyers@talbotstillorgan.com